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In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! On the one hand, companies have gradually identified the most suitable cases for chatbots. They have set up more collaborations between chatbots and agents, helping the latter free up time to focus on higher value-added requests.
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! On the one hand, companies have gradually identified the most suitable cases for chatbots. They have set up more collaborations between chatbots and agents, helping the latter free up time to focus on higher value-added requests.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It also reduces the call abandonmentrate by eliminating prolonged holding time.
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