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The Importance of Social Media Integration in Ecommerce Contact Centers

Hodusoft

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. Pinterest Launched in 2010, Pinterest is the third fastest-growing platform right now, behind Snapchat and LinkedIn.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.