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In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customercare employees at every client engagement. Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customercare employees at every client engagement. Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Therefore, it provides customers with a positive experience and also uplifts FCR.
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