TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Follow on LinkedIn. Colin Taylor, CEO at Taylor Reach Group.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Hodusoft

MARCH 18, 2025

Improve Customer Retention Rate According to recently published data , the average customer retention rate in the e-commerce sector is about 38 percent. When compared with other sectors, the customer retention rate of the e-commerce industry is among the lowest.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

GetFeedback

DECEMBER 27, 2018

While this minimalistic approach may seem to undermine your mission for info, the exercise will help you avoid high abandon rates and ultimately get more from your surveys. Just consider the impact it could have on your response rates. Learn about the top two customer surveys for predicting and increasing customer retention.

Surveys 90

Surveys Feedback Abandon rate Personalization 90

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Customer satisfaction (CSAT), net promoter score (NPS), and customer retention rate are now the 3 key performance indicators for customer experience.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Therefore, it provides customers with a positive experience and also uplifts FCR.

Best practices 52

Best practices Call Center Omni-channel support Management 52