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In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long waittimes, the telephone has seen its operations improve due to digitalization. more quickly and without waitingtime via digital channels.
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long waittimes, the telephone has seen its operations improve due to digitalization. more quickly and without waitingtime via digital channels.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It also reduces the call abandonmentrate by eliminating prolonged holding time.
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