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100+ Customer Experience Stats to Prepare for 2023

CCNG

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. 44% of respondents’ organizations plan to use journey analytics more, as well.

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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

The 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act introduced in response to the 2008 financial crisis authorized the creation of the NFPB which came into operation the following year. Leverage Speech Analytics: Speech analytics software can help you stay CFPB compliant. However, there is a better way.

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New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². Enter call reporting, such as with Momentum Voice Analytics. There’s also been sharp growth in remote work over the past decade. But what if you need data-driven insight into your team or overall organization?

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5 Essential Features for Customer Service Success

Kayako

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Sometimes it is easy to forget that there are people on the other end of the transaction.

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Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

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Reinventing a cloud-native federated learning architecture on AWS

AWS Machine Learning

Customers often need to train a model with data from different regions, organizations, or AWS accounts. The sample code demos a scenario where the server and all clients belong to the same organization (the same AWS account), but their datasets cannot be centralized due to data localization requirements. He received his Ph.D.

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By taking these factors into account, you can make an informed decision and choose a vendor that will help you achieve your business objectives.