2010 Accountability Coaching 
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.
Callminer
MARCH 7, 2017
The 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act introduced in response to the 2008 financial crisis authorized the creation of the NFPB which came into operation the following year. Reveal insights to provide targeted compliance coaching to agents. Further Reading on CFPB Consumer Financial Protection Bureau.
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CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. Alice Heiman.
Avaya
JANUARY 29, 2019
In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. But that is only half of the conversation.
Taylor Reach Group
MARCH 20, 2018
Agent Training and Coaching as well as Reward and Recognition programs can lead the agents to reach the potential for the optimized AHT. Such data can point to the areas for improvement for each individual agent to work with their coaches and enhance their performance which will result in overall improvement for the entire team and Center.
Avaya
OCTOBER 10, 2016
With my small, independent team acting as drivers and coaches, business units across the company have steadily improved Avaya’s NPS score over the past five years—recently reaching a new high of 59. I joined Avaya in November 2011 to address this untenable situation.
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