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Many Contact Center managers assume that a target Service Level of 80 -20 is the industrystandard and therefore use that as their own target. While this may be the most common service level for customer service Call Centers, the fact is that there is no industrystandard for the Service Level.
Although each mortgage application may be unique, we took into account some of the most common documents that are included in a mortgage application, such as the Unified Residential Loan Application (URLA-1003) form, 1099 forms, and mortgage note. Dwiti Pathak is a Senior Technical Account Manager based out of San Diego.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture.
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Since, I have worked with SAAS products and platforms for more than a one and half decade, and have had the experience of driving compliance for these organizations, I would touch upon three key data security and privacy compliance that have become industrystandards today – GDPR, SOC 2 Type 2 and HIPPA.
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