Momentum Telecom

MARCH 30, 2020

In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². Enter call reporting, such as with Momentum Voice Analytics. There’s also been sharp growth in remote work over the past decade. But what if you need data-driven insight into your team or overall organization?

Abandon Call 97

Abandon Call Morale Government Analytics 97

AWS Machine Learning

JUNE 18, 2024

If useful, it can be further extended to a data lake platform that uses AWS Glue (a serverless data integration service for data preparation) and Amazon Athena (a serverless and interactive analytics service) to analyze and visualize data. Venkat is a Technology Strategy Leader in Data, AI, ML, generative AI, and Advanced Analytics.

Calibration 120

Calibration Engineering Government Analytics 120

AWS Machine Learning

DECEMBER 18, 2023

With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data. Try out MongoDB Atlas Try out MongoDB Atlas Time Series Try out Amazon SageMaker Canvas Try out MongoDB Charts About the authors Igor Alekseev is a Senior Partner Solution Architect at AWS in Data and Analytics domain.

Finance 120

Finance APIs Big data Analytics 120

Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. Analytics and Insights to ensure peak operational performance, including flexible and intuitive real-time operational dashboards, BI tools and surveys.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

ConvergeOne

JUNE 22, 2021

Since its launch in 2010, Microsoft Azure has gained popularity and trust with customers on a global scale. Azure has the ability to detect threats early using machine learning, behavioral analytics, and application intelligence. However, as with any cloud provider, there are concerns around security and breach issues (i.e.,

SaaS 66

SaaS Analytics Management 66

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 121

Analytics APIs Engineering Construction 121

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Sometimes it is easy to forget that there are people on the other end of the transaction.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

ProProfs Blog

APRIL 16, 2020

Deep dive into your platform’s analytics to try and get a grip on your user’s behavior. To bring this pervasive problem closer to home, the Hispanic population in the United States grew by 50% between 2010 and 2015 as per the U.S Here is where you may begin: Know What Languages Your Customers Speak. Census records.

Customer Service 144

Customer Service Self service Customer Support Technical Support 144

Hodusoft

MARCH 18, 2025

By leveraging social media analytics, targeted advertising, and influencer partnerships, e-commerce companies can reach specific audiences and create more personalized experiences. Pinterest Launched in 2010, Pinterest is the third fastest-growing platform right now, behind Snapchat and LinkedIn.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010.

Multichannel 55

Multichannel contact center solutions outsourcing Contact Center 55

C3Centricity

AUGUST 17, 2020

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. As if their needed analytical skills are not enough, there is also a real opportunity for them to lead the customer-first strategy in many organisations.

Customer centricity 118

Customer centricity Airlines Big data Marketing 118

DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Avaya

JANUARY 29, 2019

With more than 5,000 customers across the world, Avaya IX Workforce Engagement has been helping organizations transform employee and customer engagement since 2010. Speech Analytics – Transcribe and analyze 100 percent of recorded calls to help surface valuable intelligence.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67

Call Design

SEPTEMBER 21, 2021

Data Analytics. Gamification has been gaining traction since 2010, with its positive effects on the industry becoming more apparent. An engaged workforce is more expressive and engaging throughout the customer service experience, creating a stronger connection with the customer and improving client relations.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

AWS Machine Learning

OCTOBER 10, 2023

Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements. Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference. He received his Ph.D.

Healthcare 112

Healthcare Telecommunications Analytics Wireless 112

Customer Interactions

JULY 7, 2015

SpeechTek 2010 is in full swing. I love SpeechTek – what a great opportunity to meet up with peers doing amazing things with analytics from all over the country and from so many different industries. And amidst all this diversity – we all have one common thread: we do great things for our customers and companies with analytics.

Analytics 28

Analytics Customer Care Healthcare 28

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

ConvergeOne

JUNE 22, 2021

Since its launch in 2010, Microsoft Azure has gained popularity and trust with customers on a global scale. Azure has the ability to detect threats early using machine learning, behavioral analytics, and application intelligence. However, as with any cloud provider, there are concerns around security and breach issues (i.e.,

SaaS 52

SaaS Analytics Management 52

Uniphore

JANUARY 19, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. About Redback Racing Founded in 2010, Redback Racing Australia has a strong history in tarmac rally events.?Adam Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission. Board of Directors. Testimonials.

Analytics 10

Analytics Enterprise Personalization Customer Experience 10

Answer Dash

MAY 7, 2018

Decreased Brand Loyalty and Patience “The next generation of people (those born between 1995 and 2010 who account for 27% of the world population) is entering the workforce and has spending power. trillion annual impact that could potentially be enabled by all analytical techniques (Exhibit 4)” ( McKinsey ). trillion and $5.8

Customer Experience 54

Customer Experience B2C B2B SaaS 54

Solvvy

AUGUST 21, 2020

Next-gen chatbots (as opposed to the somewhat flawed ‘traditional’, rule-based chatbots from the 2010’s) leverage tools like AI, natural language processing, machine learning, and automation to deliver fast, easy, and high-quality self-service to your customers with a far lower cost-to-serve. What is a Next-Gen Chatbot?

Chatbots 62

Chatbots Customer Support Self service B2C 62

Customer Interactions

JUNE 22, 2011

The trigger that tells the PTZ to start tracking is a fixed camera which uses NICE server-side analytics called Perimeter Intrusion Detection. The analytics software has been re-engineered from the ground up to meet a deployment accuracy target of less than one false alarm per camera per day. The recently launched NiceVision Net 2.5

Analytics 28

Analytics Engineering Enterprise Personalization 28

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The market began the 2010’s with contact center WFO revenues of $1,012.1

Consulting 48

Consulting Consulting Marketing Contact Center 48

TeamSupport

JANUARY 9, 2024

By 2010, with advances in AI and natural language processing, chatbots became more sophisticated, and companies started incorporating chatbots into various platforms, including websites and messaging apps. In the early 2000s, simple chatbots were used on websites to assist with frequently asked questions and basic customer support.

Customer Support 59

Customer Support Technology CRM Chatbots 59

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year.

Big data 61

Big data Banking Contact Center Call Center 61

ProProfs Blog

AUGUST 28, 2020

You can use survey analytics to evaluate the ratings provided. The article presents a graph showing how iPhone sales and deaths caused by falling from the stairs had increased since 2010. Since these questions are based on statistics, you can easily analyze and draw conclusions from this data. Take your NPS results, for example.

Surveys 78

Surveys Feedback Marketing Sales 78

Comm100

JULY 11, 2019

Specifically, we’ll focus on three applications of AI that will forever change how we build and run contact centers: Chatbots, analytics, and the agent experience. AI-powered Analytics. Data analytics not in your domain? AI-powered Chatbots. That’s because they’re also the most press-friendly AI implementation. Fair enough.

Contact Center 62

Contact Center Chatbots Analytics Wait times 62

Hodusoft

NOVEMBER 13, 2019

It gains more ground in 2010, especially in helping with big data analysis. It plays a key role in agent and customer side operations as well as in analytics. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

DMG Consulting

JANUARY 8, 2018

The web and mobile apps are going to eliminate the need for live agents – circa 2010’s. Speech analytics will replace the traditional quality assurance (QA) process in the next 8 years – 0.7 Customer journey analytics (CJA) solutions that capture, analyze and identify opportunities for improvements will emerge in the next 8 years – 0.65

Contact Center 48

Contact Center Consulting Consulting Analytics 48

The Center for Client Retention

DECEMBER 4, 2018

Predictive consumer analytics is not new, and neither is Amazon’s use of it. AI lets firms use the information they collect about the buying habits of a given client to create a more personalized experience and predict future actions.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Hodusoft

MAY 29, 2024

GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

ChurnZero

JANUARY 13, 2022

Previously, he served as the Senior Vice President of Vertical Solutions at Alteryx, a data science and analytics software company, as well as led customer success and professional service teams at companies including Docker, Inc., Amir brings over thirty years of experience in customer success and engagement to CentralSquare.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. This mostly non-technical post is written for FSI business leader personas such as the chief data officer, chief analytics officer, chief investment officer, head quant, head of research, and head of risk.

Benchmark 93

Benchmark Banking Analytics Big data 93

CSM Magazine

FEBRUARY 28, 2023

This unique demographic encompasses both Gen Z, those born from the mid-1990s onwards, and Gen Alpha, those born from 2010 onwards. In addition to communications tools, companies should also make sure they are operating on with latest software solutions which enable them to access real-time data analytics on customer behavior.

Customer Service 52

Customer Service Entertainment Analytics Sales 52

CSM Magazine

NOVEMBER 11, 2020

Apply Website Analytics for Customer Tracking. Analytics will help you: see which products are most interesting to customers. Analytics will help you: see which products are most interesting to customers. Not all information can be obtained using Google forms or analytics. There is also a handy set of analytical tools.

CRM 52

CRM Analytics Advertising Sales 52

C3Centricity

DECEMBER 3, 2018

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. ” The Forrester report from which Shep quotes was from an ongoing analysis that has been run each year since 2010. No company can afford to be a customer service laggard.”

Big data 87

Big data B2C Marketing Airlines 87

eGain

MARCH 3, 2015

In 2010, Dixon, Freeman and Toman (DFT) published an influential paper in the Harvard Business Review, titled Stop Trying to Delight Your Customers. For some time, NPS was viewed as the only measure that mattered because it summarized consumers’ attitudes to a company’s brand, product and service in one metric.

Customer Experience 69

Customer Experience Management Contact Center Average Handle Time 69