Contact Center Pipeline

FEBRUARY 16, 2022

Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.

Analytics 130

Analytics Contact Center Big data Technology 130

AWS Machine Learning

DECEMBER 18, 2023

Among all, the native time series capabilities is a standout feature, making it ideal for a managing high volume of time-series data, such as business critical application data, telemetry, server logs and more. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.

Finance 123

Finance APIs Analytics Big data 123

Call Design

SEPTEMBER 21, 2021

Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before. Gamification has been gaining traction since 2010, with its positive effects on the industry becoming more apparent.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

AWS Machine Learning

SEPTEMBER 11, 2024

The financial services industry (FSI) is no exception to this, and is a well-established producer and consumer of data and analytics. These activities cover disparate fields such as basic data processing, analytics, and machine learning (ML). The union of advances in hardware and ML has led us to the current day.

Benchmark 94

Benchmark Banking Analytics Big data 94

Hodusoft

NOVEMBER 13, 2019

It gains more ground in 2010, especially in helping with big data analysis. It plays a key role in agent and customer side operations as well as in analytics. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

C3Centricity

AUGUST 17, 2020

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . Customer services are seen as complaint handlers.

Customer centricity 65

Customer centricity Airlines Big data Marketing 65

DMG Consulting

MARCH 9, 2020

Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The market began the 2010’s with contact center WFO revenues of $1,012.1

Consulting 48

Consulting Consulting Marketing Contact Center 48