2010 Analytics Big data 
Contact Center Pipeline
FEBRUARY 16, 2022
Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.
C3Centricity
AUGUST 17, 2020
Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . Customer services are seen as complaint handlers.
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AWS Machine Learning
DECEMBER 18, 2023
Among all, the native time series capabilities is a standout feature, making it ideal for a managing high volume of time-series data, such as business critical application data, telemetry, server logs and more. With efficient querying, aggregation, and analytics, businesses can extract valuable insights from time-stamped data.
Call Design
SEPTEMBER 21, 2021
Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before. Gamification has been gaining traction since 2010, with its positive effects on the industry becoming more apparent.
C3Centricity
DECEMBER 3, 2018
Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” No company can afford to be a customer service laggard.”
Avaya
MARCH 23, 2017
So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year.
DMG Consulting
MARCH 9, 2020
Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The market began the 2010’s with contact center WFO revenues of $1,012.1
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