2010 Analytics Customer retention 
CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Beyond Philosophy
NOVEMBER 9, 2023
Statistic #1: Gallup Analytics says companies that apply the principles of behavioral economics can outperform their competition by 85% in sales growth and more than 25% in gross margins. What is worse is that since then, American customer satisfaction declined more. It cripples their customer-driven growth.
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Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Salesforce – Desk.com.
C3Centricity
AUGUST 17, 2020
RightNow Customer Experience Impact Report. Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. A 10% increase in customer retention levels result in a 30% increase in the value of the company. Bain & Co.
ChurnZero
JANUARY 13, 2022
Amir brings over thirty years of experience in customer success and engagement to CentralSquare. Previously, he served as the Senior Vice President of Vertical Solutions at Alteryx, a data science and analytics software company, as well as led customer success and professional service teams at companies including Docker, Inc.,
eGain
MARCH 3, 2015
In 2010, Dixon, Freeman and Toman (DFT) published an influential paper in the Harvard Business Review, titled Stop Trying to Delight Your Customers. The post Measure to manage customer experience appeared first on eGain Blog. The trouble is NPS is not very diagnostic. If you have a poor NPS it isn’t clear what to do about it.
ChurnZero
JANUARY 10, 2020
Tom joined the Zuora executive team as Senior Vice President of Products in May of 2015 through the acquisition of Frontleaf, a subscriber analytics company where he was a founder and CEO. Prior to Zuora, Tom was Vice President and GM at Convio, playing a key role in the company’s 2010 IPO.
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