NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JULY 15, 2024

If you want to learn more about this use case or have a consultative session with the Mission team to review your specific generative AI use case, feel free to request one through AWS Marketplace. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005.

Engineering 115

Engineering Entertainment Big data APIs 115

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 121

Analytics APIs Engineering Construction 121

Vistio

AUGUST 9, 2021

We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

AWS Machine Learning

APRIL 16, 2024

AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. Similarly, you can use a Lambda function for fulfillment as well, for example writing data to databases or calling APIs save the collected information. Resources: # 1.

Management 105

Management Construction APIs Chatbots 105

DMG Consulting

NOVEMBER 25, 2024

CCaaS Adoption CCaaS solutions have been available in various forms for more than 20 years, but widespread adoption began in 2010 and has gained momentum every year. The post The CCaaS Market Sees Growing Pains and Changing Dynamics appeared first on DMG Consulting.

Marketing 48

Marketing Self service Contact Center APIs 48

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare 97

Healthcare APIs Engineering Analytics 97