NICE inContact

DECEMBER 9, 2015

In 2010, Kristina Coker, Enterprise Mobility & Telecommunications Engineer, created a Request for Proposal (RFP) with a long wish list of ideal characteristics of a new contact center system including: Support for a wider range of communication channels. “We That was unheard of in 2010.”.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Outsource Consultants

MARCH 31, 2022

The number of people participating has increased by nearly 3 million since 2010 , and many industries are beginning to take part in the initiative, including call centers. The gig economy has been a hot topic for the last decade as services such as ride-sharing and grocery delivery find a permanent place in consumers’ lives.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67