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That passion also extends to delivering outstanding customer service. As their customersupport inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. That was unheard of in 2010.”.
With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customersupport. The biggest impact made by technology is arguably the ability to reduce the amount of time an agent spends on the line. Better Utilize Technology.
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