CSM Magazine

APRIL 10, 2025

A Recognition Built on Customer Trust The Service Hero Award is a highly regarded benchmark for service excellence in Kuwaits retail industry. What sets it apart is its foundation on real customer feedback, ensuring that it reflects genuine consumer sentiment. Bravo, LuLu Hypermarket!

Benchmark 52

Benchmark Feedback Customer Service Management 52

CSM Magazine

APRIL 20, 2023

Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, has shared it has been investing in its customer feedback programme to drive growth in the emerging Underfloor Heating market.

Feedback 52

Feedback Calibration Benchmark Healthcare 52

AWS Machine Learning

SEPTEMBER 11, 2024

From 2010 onwards, other PBAs have started becoming available to consumers, such as AWS Trainium , Google’s TPU , and Graphcore’s IPU. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 87

Benchmark Banking Analytics Big data 87

AskNicely

FEBRUARY 12, 2018

Instead, I got a 2010 Honda Civic. I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback). That means over a period of months, he tested and asked for feedback on his welcome message and “Welcome to My Car” is the winner. He created a mechanism for real-time feedback.

Feedback 60

Feedback Benchmark Personalization Technology 60

Comm100

APRIL 12, 2018

Many customers will be happy to answer when asked to provide feedback. If you make decisions using this feedback, it is far easier to keep long-term customers. A survey asked over multiple time periods allows you to compare data and use previous years’ data as a benchmark. Negatives of CSat. Customer Effort Score (CES).

Customer Experience 77

Customer Experience Surveys Feedback Metrics 77

ijgolding

MAY 11, 2016

Since 2010, any establishment in the UK serving food has been given a ‘food hygiene rating’ by their local authority. With the added weight of customer feedback being left every day on sites such as Trip Advisor, the travel industry is as exposed as any other to the power of measurement for all to see.

Customer Experience 65

Customer Experience Banking Benchmark Enterprise 65

ClearAction

FEBRUARY 7, 2016

70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2). Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. 4 2010 State of Customer Experience, Forrester Research.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48