2010, Best practices and Customer retention

2010

Best practices

Customer retention

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.

Customer Service

Customer Service Chief Customer Officer Contact Center Consulting

The Importance of Social Media Integration in Ecommerce Contact Centers

Hodusoft

MARCH 18, 2025

In this blog post, we will discuss the key challenges e-commerce companies overcome with social media integration, what social networks should e-commerce companies consider to enjoy strong social media presence, as well as the best practices for effective social media integration. Here are some best practices: 1.

Contact Center

Contact Center Contact center software Advertising Best practices

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. If you are an owner of a contact center and are looking for solutions to manage your contact center in the best possible manner, we at HoduSoft happen to have just the right tools for you.

Best practices

Best practices Call Center Omni-channel support Management

Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service

Customer Service Chief Customer Officer Contact Center Call Center

ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

JANUARY 13, 2022

Bill Mahoney, Chief Customer Officer, ComplySci. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. I am pleased to see her take on an expanded leadership position of Chief Customer Officer. ” Follow Jennifer on LinkedIn. .

Chief Customer Officer

Chief Customer Officer SaaS Engineering Consulting

Everything You Need to Know About Survey Response Rates

GetFeedback

DECEMBER 27, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. Long story short, if you’re sending email surveys to customers, you need to assume they’re opening them on their phones.

Surveys

Surveys Feedback Abandon rate Personalization

Why most companies miss the biggest financial benefits of customer feedback – by Guy Letts

ijgolding

FEBRUARY 26, 2019

Your people all come to work wanting to do a good job for customers, and it’s tremendously motivating when they read words from customers giving them credit for a job well done. It spurs them on to keep up the good work and promotes best practice. 2. Negative feedback – generic to all customers.

Feedback

Feedback Surveys Journey mapping outsourcing

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

ijgolding

JULY 19, 2016

Carolyn (I hope she does not mind me using her first name), has been CEO of Easyjet since 2010 – she is also one of only 5 female CEOs of FTSE 100 companies. Here is what customer centric leaders should be doing – continuously: Making direct contact with customers, regularly. Accumulating expertise in customer centricity.

Customer centricity

Customer centricity Airlines Enterprise Personalization

Customer Retention Tactics to Keep Customers Coming Back

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer retention

Customer retention Sales Personalization CRM

Customer Experience Articles

ClearAction

FEBRUARY 7, 2016

Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Loyalty is Not Just for Customers article.

Customer Experience

Customer Experience Customer centricity Employee engagement Enterprise

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. In July 2010, Eliason left Comcast to become the global director of social media at Citi.

Customer Experience

Customer Experience Customer Service Consulting Consulting

Early Adopters — What You Need To Know

Education Services Group

FEBRUARY 12, 2019

When the iPad launched in 2010, people couldn’t seem to figure out what it was for. But that world would never have come about if not for the bold few in 2010. Those people are the early adopters — the first customers to adopt a new product or technology before the rest of the population catches up.

Feedback

Feedback Sales Technology Marketing

Customer Onboarding: A CX Test That Many Companies Fail

Connecting the Dots

APRIL 3, 2024

The most progressive companies understand that effective onboarding processes extend well beyond new customers ( e.g. , introduction to new product features or add-ons; in B2B environments, identifying employees who were not users or employees when the original product was introduced) and are a key to customer retention.

Education

Education B2B Sales Surveys

The Evolution of the Customer Success Renewal Playbook

SmartKarrot

MAY 14, 2020

While dealing with different customers and based on the experience they get, the successful CSMs often design a customer success renewal playbook which comprises the best practices they can apply to their job roles. . Between 2000 to 2010: CRM, Web Channels, Mobile App . 2010: SaaS, 2013: Customer Success .

SaaS

SaaS Upselling Customer retention CRM

Customer Contact Central