2010 Best practices Gamification 
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Fonolo
DECEMBER 12, 2018
2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. Online communities can be a powerful resource for companies, as they allow customers to exchange ideas and best practices, and have a say in product features. Investing in Agents.
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DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.
Connecting the Dots
APRIL 3, 2024
Gamification also works well. Using the aforementioned best practices for onboarding and the measurement protocol described below, our client found that support calls caused by that problem declined significantly, and satisfaction and loyalty among these valuable customers rose over 6%, resulting in an ROI of more than 100%.
Comm100
NOVEMBER 23, 2020
Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice).
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