article thumbnail

How Analytics Will Earn Contact Centers a Seat at the C-Suite Table

Contact Center Pipeline

Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.

Analytics 130
article thumbnail

Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. In 2010, the boys over at Apple released Siri that astounded the world because for the first time you had a super-commercial chatbot/personal assistant that was so easy to have the mass market adapt to.

Chatbots 236
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What a Customer First Strategy Means Post Pandemic

C3Centricity

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . No company can afford to be a customer service laggard.".

article thumbnail

Video auto-dubbing using Amazon Translate, Amazon Bedrock, and Amazon Polly

AWS Machine Learning

Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Adrian Martin is a Big Data/Machine Learning Lead Engineer at Mission Cloud. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Cristian Torres is a Sr.

article thumbnail

Accelerating time-to-insight with MongoDB time series collections and Amazon SageMaker Canvas

AWS Machine Learning

Populate a time series collection in MongoDB Atlas For the purposes of this demonstration, you can use a sample data set from from Kaggle and upload the same to MongoDB Atlas with the MongoDB tools , preferably MongoDB Compass. As a Data Engineer he was involved in applying AI/ML to fraud detection and office automation.

Finance 122
article thumbnail

Unlocking generative AI for enterprises: How SnapLogic powers their low-code Agent Creator using Amazon Bedrock

AWS Machine Learning

Since joining SnapLogic in 2010, Greg has helped design and implement several key platform features including cluster processing, big data processing, the cloud architecture, and machine learning. He currently is working on Generative AI for data integration.

article thumbnail

How Your Business Can Quickly Adopt a Customer First Strategy

C3Centricity

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” No company can afford to be a customer service laggard.”