ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

Chatbots 234

Chatbots Personalization Healthcare Government 234

Hodusoft

NOVEMBER 13, 2019

It gains more ground in 2010, especially in helping with big data analysis. Natural language processing leads to ease of use for customers who access chatbots or IVRs. With WebRTC and cloud-hosted contact center solutions, you can simply use your smartphones and you need not even have a regular office to start with.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

delighted

JANUARY 7, 2020

The number of companies investing in the omnichannel experience has grown from 20% to 80% since 2010. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. Not only are expectations reaching unprecedented levels, they are doing so in an omnichannel world.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

AWS Machine Learning

SEPTEMBER 11, 2024

SIMD describes computers with multiple processing elements that perform the same operation on multiple data points simultaneously. SIMT describes processors that are able to operate on data vectors and arrays (as opposed to just scalars), and therefore handle big data workloads efficiently.

Benchmark 101

Benchmark Banking Analytics Big data 101