C3Centricity

AUGUST 17, 2020

Their explanation for this is that: "Only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information." . No company can afford to be a customer service laggard.".

Customer centricity 118

Customer centricity Airlines Big data Marketing 118

C3Centricity

DECEMBER 3, 2018

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” No company can afford to be a customer service laggard.”

Big data 87

Big data B2C Marketing Airlines 87

DMG Consulting

MARCH 9, 2020

They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives. The market began the 2010’s with contact center WFO revenues of $1,012.1 Many vendors from various IT sectors.

Consulting 48

Consulting Consulting Marketing Contact Center 48