Contact Center Pipeline

FEBRUARY 16, 2022

Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.

Analytics 130

Analytics Contact Center Big data Technology 130

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

Chatbots 239

Chatbots Personalization Healthcare Advertising 239

C3Centricity

AUGUST 17, 2020

86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations. 89% of consumers have stopped doing business with a company after experiencing poor customer service. RightNow Customer Experience Impact Report. CEI Survey.

Customer centricity 118

Customer centricity Airlines Big data Marketing 118

C3Centricity

DECEMBER 3, 2018

Here are just a few of the most noteworthy numbers I found during my research online; if you are still not sure it’s worth it this data will convince you: 86% of buyers will pay more for a better customer experience. But only 1% of customers feel that vendors consistently meet their expectations.

Big data 87

Big data B2C Marketing Airlines 87

Call Design

SEPTEMBER 21, 2021

Here are effective ways to use gamification within your contact centre to improve the quality of customer service. Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Avaya

MARCH 23, 2017

At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). This next-generation CX is supported by several advanced technologies—big data analytics, omnichannel, automation—however, these investments are all aimed at driving one thing: contextualization.

Big data 61

Big data Banking Contact Center Call Center 61

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40