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Contact Center Software Trends for 2020 – Helping Contact Centers Serve Customers Better

Hodusoft

With WebRTC and cloud-hosted contact center solutions, you can simply use your smartphones and you need not even have a regular office to start with. It gains more ground in 2010, especially in helping with big data analysis. Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.