Fonolo

JANUARY 26, 2021

Who was the first call center system or software provider to offer virtual queuing? We’re not entirely sure, but Virtual Hold Technology ( VHT ) was there at the fore, with the first in-house virtual queuing call center solutions. Fonolo Creates Cloud-Based Call-Back Solution.

Technology 108

Technology Call Center Enterprise call center solutions 108

Hodusoft

NOVEMBER 13, 2019

With WebRTC and cloud-hosted contact center solutions, you can simply use your smartphones and you need not even have a regular office to start with. It gains more ground in 2010, especially in helping with big data analysis. Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Hodusoft

JUNE 7, 2024

Different Types of Call/Contact Center Professionals In an average call/contact center, there are three types of contact center professionals and they are: Call/Contact Center Manager As the name makes it extremely clear, a call/contact center manager is a professional who manages a call/contact center.

Best practices 52

Best practices Call Center Omni-channel support Management 52