Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords.

Engineering 109

Engineering Chatbots Self service Virtual Agent 109

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. Even in the face of challenges like smaller budgets, reduced agent headcount, and the move to fully-remote workforce models, customers still expect a higher level of service than ever before. What is a Next-Gen Chatbot? Next-gen chatbots provide 24/7 customer support.

Chatbots 62

Chatbots Customer Support Self service B2C 62

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Let’s not get into the debate of which one is more apt in these situations because you start by trying the self-servicing options first. Left with no choice, you try getting hold of a customer service agent on the phone. What is your instinct in such situations?

Customer Service 144

Customer Service Self service Customer Support Technical Support 144

TeamSupport

JANUARY 9, 2024

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. 2010s: The Rise of Artificial Intelligence & Natural Language Processing The 2010s marked a significant shift toward AI in customer support.

Customer Support 59

Customer Support Technology CRM Chatbots 59

Eptica

MAY 9, 2018

Shopper footfall on the high street has experienced the sharpest decline since 2010 , while sales showed their biggest quarterly fall in a year. For simpler queries, you can also use chatbots to help customers get fast answers themselves. Share this page on: Tweet.

Customer Experience 50

Customer Experience Chatbots Self service Best practices 50

Outsource Consultants

MARCH 31, 2022

While many companies employ multiple ways to cut down call volume and increase self-service options, the three key types are: AI, automation, and access to account information. One specific example would be chatbots, which analyze customer queries and responses to better serve the next person in line.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67