NICE inContact
SEPTEMBER 11, 2018
The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Annette Franz @ CX Journey.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
MAY 6, 2020
“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. Talkdesk CX Cloud’s AI-powered platform delivers enterprise scalability and security backed by a 100% uptime SLA.
NobelBiz
MAY 25, 2023
Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Managing customer data is nothing new.
EPIC Connections
MARCH 27, 2018
In 2010, we marked another milestone with the move to our current office space. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.
NICE inContact
NOVEMBER 26, 2018
I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Depending on contracts with your BPO, these may managed inside the ‘black box’, however, keeping a pulse on overall contact volume, mix and efficiency is still helpful for longer term planning.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Millennials – born between 1980 and 1995 – have been workforce rookies for the past 15 years, but there is a new kid in town, Generation Z.
Expert insights. Personalized for you.
48 
Let's personalize your content