Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Annette Franz @ CX Journey. Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Unify to Deliver Immersive Customer Experiences.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

EPIC Connections

MARCH 27, 2018

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. In 2010, we marked another milestone with the move to our current office space. I would say to him, “let’s go solve some problems, Buddy!”

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98