Managing Gen-Z and Millennials in the Contact Center
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.
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