Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits.

Gamification 78

Gamification Coaching Enterprise Feedback 78

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits.

Gamification 72

Gamification Feedback Coaching Enterprise 72

DMG Consulting

DECEMBER 7, 2020

Quality management (QM) and analytics-enabled quality management (AQM) can identify training and coaching opportunities, and mobile-enabled workforce management (WFM) solutions help keep track of employees and allow agents to adjust their working hours, regardless of where they are located.

Consulting 62

Consulting Consulting Contact Center Marketing 62