2010, Consulting and Customer advocacy - Customer Contact Central

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2010

Consulting

Customer advocacy

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Beyond Philosophy

SEPTEMBER 13, 2016

As concluded in a 2010 white paper by marketing software company Neolane: “… with the right technology, skill sets, and C-level buy-in, social media provides an opportunity to take a more personalized and interactive approach to achieve true engagement… So, stop broadcasting, start engaging and put your social media intelligence to work.”.

B2C

B2C B2B Wireless Customer centricity

Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

MAY 23, 2019

Spent a few years doing some general consulting work. But as a complete outsider I thought, I am going to put my mind to thinking about writing about, and trying to help improve service from and thinking about it from our customer advocacy perspective but also from an employee advocacy perspective.

Customer advocacy

Customer advocacy Consulting Consulting Customer Experience

4 Powerful Rules to Create Employee and Customer Word-of-Mouth Programs That Work

Talkdesk CX Tour London: Preview with Adrian Swinscoe

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