2010 Consulting Customer centricity 
Beyond Philosophy
NOVEMBER 10, 2014
It’s time to focus on improving and creating memorable and enjoyable experiences for our Customers with their experience. 50 Facts about Customer Experience.” 26 October 2010. < [link] > “Startling Statistics on Customer Retention and Acquisition.” The Value of Customer Experience, Quantified.
Beyond Philosophy
SEPTEMBER 13, 2016
While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.
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Beyond Philosophy
NOVEMBER 4, 2014
In this way, organizations can resolve the paradox of choice and create a Customer Experience that results in customers that make choices with them again and again. 27 February 2010. < Sources: Tugend, Alina. Too Many Choices: A Problem That Can Paralyze.” www.nytimes.com. < [link] > Carvalho, John. 16 July 2013.
Beyond Philosophy
JANUARY 20, 2022
The truth is COVID isn’t the only reason that customer satisfaction scores are declining—and you must fix what you can for your organization before it’s too late. The latest ACSI report says that from 2010 to 2019, 70 percent of companies tracked by ACSI either declined or had flat results. Subscribe today right here.
Beyond Philosophy
JUNE 4, 2015
Every function that delivers experience is ‘closed-loop’ and 360 degree, carefully maintaining a balance between customer expectations and what is actually executed. In his 2010 book, Marketing 3.0: Starbucks might make more money selling Pepsi, but they don’t.
Beyond Philosophy
JUNE 1, 2015
Many companies have only recently come to the realization that some customers are more valuable than others; and, to be successful, loyalty programs need to target the higher, and potentially higher, revenue customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
ClearAction
DECEMBER 14, 2017
Customer Centric Internal Branding Lynn Hunsaker. Customer centric internal branding revolves around customer well-being. Living the brand promise is another way of describing customer centric internal branding. Customers will certainly agree that actions speak louder than words.
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