ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Bill on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

CrazyCall

APRIL 9, 2019

Lori Richardson is the founder and CEO of Score More Sales, a sales consulting and coaching firm that helps sales leaders and mid-market interact with prospects, qualify them, create opportunities and close them. Leading: Does Your Team Know the Difference? Lori Richardson. CEO of Score More Sales and President of Women Sales Pros.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Practice

SEPTEMBER 25, 2020

07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. See the full survey results here : I mean we’ve done a survey back in April and closed at mid-May and we showed about 50% of the SaaS companies reduced their forecast or new business deals. The Interview:

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. Surprisingly, 90% of the content I read is Tech, SaaS, Business and 10% Kids.

Coaching 56

Coaching Upselling Accountability Sales 56

Connecting the Dots

APRIL 3, 2024

Customers Spread Negative Word of Mouth (WOM) Two major SaaS software firms we know of found that many of their clients IT and Operations departments failed to aggressively train the front-line on how to use many of the product features. 4 Customer Care Measurement & Consulting (CCMC) cross-industry proprietary data.

Education 62

Education B2B Sales Surveys 62