Hodusoft

MARCH 18, 2025

We have engineered our HoduCC omnichannel contact center software with social media integration to enable e-commerce companies efficiently manage customer communication on their preferred social network. Pinterest Launched in 2010, Pinterest is the third fastest-growing platform right now, behind Snapchat and LinkedIn.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. It gains more ground in 2010, especially in helping with big data analysis.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Hodusoft

MAY 29, 2024

Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

SharpenCX

JULY 15, 2020

Download Now: How to build a better customer experience using the data you already have in your contact center platform. Back in 2010, Wharton School students Neil Blumenthal, Andrew Hunt, David Gilboa and Jeffrey Raider founded Warby Parker. That’s why this month we’re crushing on Warby Parker.

Customer Experience 108

Customer Experience Contact Center Employee engagement Contact center software 108

VocalCom

MAY 27, 2019

According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors.

Contact center software 54

Contact center software CRM Contact Center Chatbots 54

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

call center software 98

call center software Call Center APIs Contact Center 98

NICE inContact

NOVEMBER 26, 2018

I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Depending on contracts with your BPO, these may managed inside the ‘black box’, however, keeping a pulse on overall contact volume, mix and efficiency is still helpful for longer term planning.

outsourcing 48

outsourcing Contact Center Cloud contact Contact center software 48