2010 Contact center software CRM 
Hodusoft
NOVEMBER 13, 2019
So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. It gains more ground in 2010, especially in helping with big data analysis.
Hodusoft
MAY 29, 2024
Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010.
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NobelBiz
MAY 25, 2023
Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).
VocalCom
MAY 27, 2019
Customers should have no trouble switching from one channel to another, and their data should be easily accessible by all agents at any time—for example, in a CRM database. According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010.
Hodusoft
JUNE 7, 2024
The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.
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