2010 contact center solutions Interactive Voice Response 
Hodusoft
APRIL 21, 2025
The face-to-face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. We can expect it to gain even more ground as call centers based around WebRTC become more popular.
Talkdesk
MAY 6, 2020
“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This includes IVR, omnichannel, self-service and outbound. A unified supervisor and admin experience. A unified customer experience.
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Hodusoft
MAY 29, 2024
Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010.
Hodusoft
NOVEMBER 13, 2019
The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better. We can expect it to gain even more ground as call centers based around WebRTC become more popular.
EPIC Connections
MARCH 27, 2018
In 2010, we marked another milestone with the move to our current office space. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.
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