Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. South Africa at that time had about 2000 call centers, employing roughly 250,000 people. Well, certainly, with the greatest of pleasure.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. The company continues to rely on its partnership with NICE inContact today as the single contact center solution that spans the entire globe.

Multichannel 55

Multichannel contact center solutions outsourcing Contact Center 55

SharpenCX

JUNE 30, 2021

According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Instead of forcing agents to dig through a system for chat, another for email and still another for call history, they have the details they need right in their contact center platform.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98

Eptica

JUNE 24, 2016

The figures have now been updated and released for 2016 , analyzing data that goes back to 2010. For the fifth sector (health insurance), Manning concluded that as it was purchased by employers, rather than employees, they had little say in switching so CX had a lesser impact. more than others, and video subscribers by 13.9%

Customer Experience 50

Customer Experience Multichannel Airlines Self service 50

VocalCom

MAY 27, 2019

According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. By meeting your customers on the channels they love and making every experience a seamless one, you will give them all the reason to support your brand over your competitors.

Contact center software 54

Contact center software CRM Contact Center Chatbots 54

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Driving Contextualization with Attribute Matching. sales, service, support).

Big data 61

Big data Banking Contact Center Call Center 61