Beyond Philosophy

SEPTEMBER 13, 2016

Whether getting stakeholder information online or offline, or communicating online or offline as a result of an experience, this type of research identifies the impact of perceived value on stakeholder actions. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

B2C 341

B2C B2B Wireless Customer centricity 341

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. The term, coined by economists, describes a current trend impacting switching brands because of dissatisfaction with their experience.

SaaS 60

SaaS Feedback Surveys B2C 60

ChurnZero

JANUARY 10, 2020

His expertise is helping organizations focus on the customer journey to deliver an extraordinary customer experience, underpinned by world-class customer success, on-boarding and support organizations. . Investing in our customers’ success is one of ShootProof’s top priorities.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Talkdesk

MAY 23, 2019

What brought you to working on customer experience today? But as a complete outsider I thought, I am going to put my mind to thinking about writing about, and trying to help improve service from and thinking about it from our customer advocacy perspective but also from an employee advocacy perspective.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8