DMG Consulting

DECEMBER 7, 2020

In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%. The CCaaS market experienced a rapid adoption rate during the past decade. For more information, visit www.dmgconsult.com. # # #.

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DMG Consulting

MARCH 9, 2020

“The next stage in the process of understanding customer needs is customer journey analytics, which will utilize automation to analyze the massive amounts of customer data in contact centers in order to identify any impediments to an optimized customer experience.” .

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Connecting the Dots

APRIL 3, 2024

Customers who had no memory of such education and warnings were more than twice as likely to be detractors on an NPS scale. Gamification also works well. For example, offer customers a three-question quiz and congratulate them for right answers. Footnotes 1 What Is Customer Success? Stop Trying To Delight Your Customers.

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