2010 Customer Care Personalization 
CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Nice Reply.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
JANUARY 26, 2021
The First Person Who Was Put on Hold. In the early days of the telephone, being put on hold was something brief that a sweet-sounding operator did while connecting you to the person you wanted to call. We don’t know the first person who was kept waiting on hold, but you can bet they were pretty annoyed.
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before.
COPC
FEBRUARY 14, 2018
The company was formed in 2010 by a couple of former Apple engineers. Not being a fan of cumbersome customer care interactions, I held out hope that whatever glitch was occurring would somehow fix itself, but day after day the incessant “Offline” message remained. So it came time to call Nest’s customer care.
Russel Lolacher
JUNE 29, 2021
First, a Social Media Day definition from NationalDay.com : “World Social Media Day was launched by Mashable on June 30, 2010. How is the time, resources and cost of a social media group (even if it’s one person) justified? Resources for More Information. This email should inspire curiosity.
C3Centricity
AUGUST 17, 2020
Even worse, the customer care centre was seen as mere complaint handlers. You only have to take a look at the financial results of companies which excel at customer care to realise the business benefits of putting the customer first: Amazon, Southwest, Zappos to name but a few.
Expert insights. Personalized for you.
195 
Let's personalize your content