CCNG

OCTOBER 19, 2022

(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Customer Centricity Are you obsessed with your customers?

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

ijgolding

NOVEMBER 17, 2016

BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Anexa BPO

NOVEMBER 7, 2021

This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government. Such an edge can be seamlessly introduced through partnerships with experienced BPO / outsourcing companies. Have questions?

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

AskNicely

JUNE 18, 2015

Customer service shouldn’t just be something a business should have, it should be the center of your business. Your customers are your business! No customers – no business. So How Can You Be More Customer-Centric? They put the customers first. And Wufoo is the queen of customer-centric business.

Customer Service 68

Customer Service Customer centricity Surveys outsourcing 68

ijgolding

FEBRUARY 26, 2019

Note the shocking contrast between the traditional approach to feedback and the customer-centric approach. One approach loses a customer who drags your reputation down. The other keeps a customer who marvels about your remarkable service. My book, ‘Customer What? Which approach would you rather experience?

Feedback 85

Feedback Surveys Journey mapping outsourcing 85

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

JANUARY 27, 2021

According to a McKinsey study, 70% of buying experiences are based on how the customer feels they are being treated. The current situation has highlighted the need for a robust and deliverable customer service strategy. Blindster was founded by Kyle Cox, a Houston-based entrepreneur with a passion for customer service.

Sales 52

Sales outsourcing Customer Care Customer centricity 52