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One area of a company that has the biggest impact on a company’s growth and success is customerexperience. CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. A customer focus improves all areas of the business. We believe in putting the customer first!
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Such metrics help businesses identify agents’ strengths and weaknesses and work on specific areas for maintaining a better customerexperience.
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