2010 Customer retention Omni-channel support 
TMP Direct
SEPTEMBER 23, 2021
Nearly 80% of marketers say improving customer retention is the primary goal of their CX strategy — and 98% have been successful in reaching that. Investing in CX improves long-term customer relationships, which reduces the cost of acquiring new customers. Personalization has a strong ROI. TMP’s role.
Hodusoft
JUNE 7, 2024
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.
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