SharpenCX

JUNE 30, 2021

According to PWC , the number of companies investing in their omnichannel customer experience jumped by more than 300% from 2010 and 2020. Companies knew it was taking the customer service world by storm, but as with any trend, it was hard to predict if it’d be fleeting or if it’d stick around. That’s a lot of pressure.

Customer Experience 76

Customer Experience Multichannel Customer retention Customer centricity 76

Eptica

NOVEMBER 16, 2016

Date: Wednesday, November 16, 2016 How does customer experience affect sales growth? Author: Neil Cox Customer experience has been front of mind for marketing and customer service professionals for a number of years, but does it really have a big impact on the bottom line? Published on: November 16, 2016.

Sales 54

Sales Customer Experience Multichannel Airlines 54

Eptica

JUNE 24, 2016

The figures have now been updated and released for 2016 , analyzing data that goes back to 2010. However, simply focusing on topline growth actually undersells the impact of good customer experience and superior service. Of course, customers will still get in contact and expect a fast, consistent answer to their query.

Customer Experience 50

Customer Experience Multichannel Airlines Self service 50

Vistio

AUGUST 9, 2021

2010, I sold out my interest in that consulting business, and I’ve been independent ever since. So, throughout your long career in the industry, what are the main pain points you’ve seen regarding contact center technology, specifically the technology used to aid in customer service by the agents?

Contact Center 52

Contact Center Consulting Consulting Call Center 52

VocalCom

MAY 27, 2019

Giving customers the channels they want. You may often hear that social media is essential for customer service in our modern age. The truth is, different customers will prefer different channels—and it’s your job to figure out where they are most active. But does this mean that you should neglect your voice channel?

Contact center software 54

Contact center software CRM Contact Center Chatbots 54

Avaya

MARCH 23, 2017

At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). Imagine an athletic apparel company matching a customer with an agent who is an avid runner after noticing that the individual recently signed up for a 5K. This is what companies must work to align themselves with.

Big data 61

Big data Banking Contact Center Call Center 61

CSM Magazine

AUGUST 19, 2019

Choose a great multichannel solution that connects to your EPOS solution. Consider DropShipping directly to customers from your supplier, but paid for in store – this extends product offerings and means lower prices, because overheads are lower. Keep customer service levels high – happy customers mean increased footfall, and profits.

Multichannel 40

Multichannel Sales Technology Service level 40