Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Flavio Martins @ WinTheCustomer.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. Top companies need to be able to handle increased volumes and customer expectations with fewer resources. What is a Next-Gen Chatbot?

Chatbots 62

Chatbots Customer Support Self service B2C 62

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). Here’s a helpful blog on what omnichannel customer engagement really means ). Others even further back in 2003.

Customer Support 59

Customer Support Chatbots Surveys Wait times 59

Provide Support

JULY 24, 2015

Devin Boudreaux traded in his Cro Mags tshirt for a suit and tie and has been riding the waves of the marketing world since he graduated from BSU in 2010. The post Top 5 Customer Service Myths [Infographics] appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Customer Service 79

Customer Service Customer Support Marketing 79

ProProfs Blog

APRIL 16, 2020

On the other hand, if your company is selling products in China or Japan, support needs to be offered in each of their respective native languages as English is not as widely spoken or understood in both these countries. Consistent customer support is the name of the game that you will be able to reach with the help of these tips. #1:

Customer Service 144

Customer Service Self service Customer Support Technical Support 144

ProProfs Blog

FEBRUARY 19, 2021

How to Calculate Customer Effort Score and its Analysis? Tips to Enhance Customer Effort Score. What Is Customer Effort Score (CES) & Why Is it Important? Imagine your customer makes multiple calls to the customer support team before their query is resolved. Let’s begin! released in the year 2013.

Customer effort 78

Customer effort Surveys Wait times Customer Support 78

ProProfs Blog

AUGUST 28, 2020

The article presents a graph showing how iPhone sales and deaths caused by falling from the stairs had increased since 2010. An article published by Harvard business review shows how easy it is to misrepresent data by correlating two independent variables. That is certainly not the case.

Surveys 158

Surveys Feedback Marketing Sales 158

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). Here’s a helpful blog on what omnichannel customer engagement really means ). Others even further back in 2003.

Customer Support 52

Customer Support Chatbots Surveys Wait times 52

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. In 2010, Emily Weiss started the makeup and skincare blog “Into the Gloss” (ITG) in her own free time, while she was working at Vogue. They’ll be able to deal with an AI-powered voice assistant instead. She worked on it every day between 4.00

Customer Service 24

Customer Service Self service B2C Customer Experience 24

Talkdesk

JANUARY 26, 2015

Now allow me to keep it with some helpful tips on how you and your team can provide better customer support in 2015: Tip #1 Know everything about your customers. In 2015, there is no shortage of customer data. Tip #3 Cultivate a genuine interest in your customers. Do I have your attention now?

Customer Support 50

Customer Support Customer centricity call center software CRM 50

NICE inContact

DECEMBER 9, 2015

That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. That was unheard of in 2010.”.

Customer Service 75

Customer Service Contact Center Telecommunications Call Center 75

Hodusoft

MARCH 18, 2025

The visitors who leave just before they are about to make the purchase do so due to many reasons such as lack of proper customer support, lack of clear communication, problems with the website, billing and payment issues, checkout complexities, and others. It’s growing at a rapid pace, especially among B2B companies.

Contact Center 52

Contact Center Contact center software Advertising Best practices 52

Nicereply

MARCH 14, 2023

Being a support manager is a demanding job that requires constant learning. These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. A book about customer success and customer support 9. Priorities are constantly competing.

Management 98

Management Call Center Entertainment Metrics 98

Kayako

MARCH 21, 2022

Investments in customer service can boost brand loyalty and revenue growth. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Brands with the most unhappy customers posted a paltry 3% growth over the same period.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

Solvvy

JANUARY 8, 2020

The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the customer experience in the past ten years, with the growth of self-checkout stations, real-time virtual assistant support, and robust CRMs to track and manage every phase of the customer experience, to name just a few. .

Technology 88

Technology Customer Service Self service Customer Support 88

Spearline

JANUARY 20, 2022

How easy is it for a customer to connect to a support agent and resolve a problem? In the customer support area, that can be a significant indicator of whether your customers are likely to return to you. Businesses are continually hoping to keep their customers impressed by, and loyal to, their services.

Customer effort 97

Customer effort Surveys Contact Center Metrics 97

CSM Magazine

SEPTEMBER 21, 2020

It will also help you make sure that your customers can solve any issues within minutes and that your employees have access to the overall expertise held within your organization. Customer Relationship Management. In 2010, It was worth $14 billion and by 2025, it is expected to reach $80 billion, which is about a 600% increase!

CRM 97

CRM Accountability Banking Management 97

Talkdesk

MAY 6, 2020

The Need for Business Agility Consumers have more choice than ever before, and they are increasingly choosing vendor relationships based on quality of customer experience. Enterprise collaboration solutions that extend customer support beyond the walls of the contact center enabling access to subject matter experts across the company.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

Call Design

SEPTEMBER 21, 2021

High-quality professional customer support is crucial to building lasting customer relationships. Contact centres represent the voice of many organisations, existing as the first point of contact for customers engaging with your organisation.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Nicereply

AUGUST 10, 2022

This gives you all you need to know about whether the customer is simply enquiring something or really quite upset with something that has happened, allowing you to return your communications accordingly. Make sure you stay focused and take breaks from your computer screen, so you can read every message fully and understandingly.”.

Advertising 98

Advertising Banking Customer Service Customer Experience 98

Hello Customer

JANUARY 6, 2022

Customers nowadays want everything easy and we can't really blame them for that. Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. It can be the last straw that will make your customers leave you for someone else. A little bit of history.

Customer effort 98

Customer effort Surveys Metrics Feedback 98

IdeasUnlimited

JULY 17, 2023

Founded in 2010, our company has been one of the best providers when it comes to high-quality call center support services. Most VAs also provide competitive advantages like an amazing team and cost-effective services which are crucial in today’s industry. Learn more about the industry with the help of our IdeasUnlimited team!

Healthcare 52

Healthcare Call Center Enterprise Marketing 52

AskNicely

JUNE 18, 2015

There are only a few billion dollar businesses around today that aren’t prioritizing their customers more than anything else and because of this, those few aren’t going to be around for long. With live chat, you can resolve their issue in real-time helping them move from being an angry customer to an excited one.

Customer Service 68

Customer Service Customer centricity Surveys outsourcing 68

customer sure

NOVEMBER 27, 2023

The UK Customer Satisfaction Awards is a national award scheme, operated and judged by the Institute of Customer Service, a bastion of customer service excellence, meaning standards are incredibly high and the judging process is robust.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

ProProfs Blog

OCTOBER 25, 2019

In addition, Millennials and Gen Zers, who were born between 1980 – 2010, are the most willing to pay to join a loyalty program if it offers a reward that they want, such as free shipping. According to a study by CrowdTwist, 82% of Gen Xers participate in one or more loyalty programs and redeem at least one reward a quarter.

Surveys 84

Surveys Accountability Metrics Feedback 84

Hodusoft

MAY 29, 2024

GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010. Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms.

Interactive Voice Response 52

Interactive Voice Response Contact center software CRM Contact Center 52

ChurnZero

JANUARY 13, 2022

In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team. She understands customer service and puts customers first every single day. Ellen is a fantastic leader with the ability to unite and motivate a team.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ProProfs Blog

AUGUST 28, 2020

The article presents a graph showing how iPhone sales and deaths caused by falling from the stairs had increased since 2010. An article published by Harvard business review shows how easy it is to misrepresent data by correlating two independent variables. That is certainly not the case.

Surveys 78

Surveys Feedback Marketing Sales 78

Outsource Consultants

MARCH 31, 2022

With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. The number of people participating has increased by nearly 3 million since 2010 , and many industries are beginning to take part in the initiative, including call centers. Better Utilize Technology.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

call center software 98

call center software Call Center APIs Contact Center 98

Answer Dash

MAY 7, 2018

Decreased Brand Loyalty and Patience “The next generation of people (those born between 1995 and 2010 who account for 27% of the world population) is entering the workforce and has spending power. By the year 2020 customer experience will overtake price and product as the key brand differentiator,” ( Walker ).

Customer Experience 54

Customer Experience B2C B2B SaaS 54

NICE inContact

SEPTEMBER 11, 2018

Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Kayako

JUNE 16, 2022

The Corporate Executive Board’s Customer Contact Council (CCC) surveyed 75,000 B2C and B2B customers over three years and published their research in 2010. Their research showed that customer loyalty is correlated with brand attachment and overall experience with a product or service. Extend support hours.

Customer effort 62

Customer effort Metrics Self service Surveys 62

CSM Magazine

JANUARY 27, 2021

The company has grown significantly since the early days of working out of a garage, but the customer-focused values remain the same. Launched in 2010 with only $5000, Blindster has grown to become the largest retailer of private label, custom-made window treatments in the nation.

Sales 52

Sales outsourcing Customer Care Customer centricity 52

TMP Direct

SEPTEMBER 23, 2021

Today, two-thirds of companies compete on customer experience alone (compared to 36 percent in 2010). Brands must stand out by delivering an exceptional customer experience. Of course, everyone knows that better service makes for happy customers. Happy customers are much less likely to return products or demand a refund.

Omni-channel support 52

Omni-channel support B2C Employee engagement Engineering 52

GetFeedback

JULY 25, 2018

What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. customers strongly agree that companies are effectively converging their omni-channel experiences. And how can businesses win back customer loyalty? Early reports indicate that more than $1.6

SaaS 60

SaaS Feedback Surveys B2C 60

customer sure

DECEMBER 6, 2023

Implementing a robust customer experience program involves gathering, analysing, reacting and responding to customer feedback. It’s a vast topic that we’ve been banging the drum about since 2010 via a sizeable back catalogue of customer feedback insights, which you can access here.

Customer Experience 62

Customer Experience Brand ambassadors Healthcare Journey mapping 62