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High-quality professional customersupport is crucial to building lasting customer relationships. Contact centres represent the voice of many organisations, existing as the first point of contact for customers engaging with your organisation. Customer satisfaction rate. Scheduleadherence.
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It is an excellent indicator to track the agent’s performance and monitor their scheduleadherence.
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