Steve DiGioia

JUNE 20, 2016

Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. So why all the long-faces at work, why are our employees so disengaged and less productive? So why all the long-faces at work, why are our employees so disengaged and less productive? dollars in the same period.”.

Morale 167

Morale Employee engagement Surveys Management 167

Beyond Morale

SEPTEMBER 30, 2013

Over the past couple of months I have noticed that members in both of these associations have been seeking even more (above the normal) solutions to increase employee engagement in the context of building more customer–centric cultures. India, Brazil, China, and Germany) came out to 54 percent, down 6 percent from 2010.

Customer centricity 63

Customer centricity Employee engagement CCNG Construction 63

AskNicely

AUGUST 17, 2018

A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Enter the Net Promoter Score (NPS) survey.

Feedback 60

Feedback Customer centricity Surveys Employee engagement 60

ClearAction

DECEMBER 28, 2016

1 It’s rare because we underestimate employees’ interest in customer sentiment. It’s rare thanks to narrow survey questions. Every employee wants to work for an admired company. Customer experience is a natural motivation with richest meaning for employee engagement.

Feedback 59

Feedback Employee engagement Best practices Consulting 59

ijgolding

NOVEMBER 17, 2016

BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

ClearAction

FEBRUARY 7, 2016

Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Why Customer Satisfaction Surveys are Not Customer-Centric article. Employee Engagement. 5 Keys to Employee Engagement in Customer Experience Management article.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

customer sure

DECEMBER 6, 2023

Unhappy, seemingly undervalued customers are more likely to leave negative reviews, engage negatively with the brand/business on social media, submit angry or disillusioned customer survey responses, and will always be looking for an alternative that they deem more worthy of their business. When they find it, they’re off.

Customer Experience 62

Customer Experience Brand ambassadors Healthcare Journey mapping 62