Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. – Require perpetual, self-paced learning and continuous feedback. Gamification dashboards aggregate performance stats and the most important information in one location.

Gamification 78

Gamification Coaching Enterprise Feedback 78

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Require perpetual, self-paced learning and continuous feedback. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times.

Gamification 72

Gamification Feedback Coaching Enterprise 72

Noble Systems

OCTOBER 11, 2018

The newest generation in the workforce is Gen Z , those born between 1997 and 2010. They value extensive feedback, and are also looking for face-to-face communication and a relationship with their supervisors. Gamification is a powerful solution that should be included. What is Gamification? Getting Your Game On.

Gamification 74

Gamification Employee engagement Call Center Morale 74

DMG Consulting

DECEMBER 7, 2020

In 2010, DMG reported that the number of CCaaS seats was 483,875 out of an estimated 14 million worldwide contact center infrastructure seats, an adoption rate of 3.5%. The CCaaS market experienced a rapid adoption rate during the past decade.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

MARCH 9, 2020

The market began the 2010’s with contact center WFO revenues of $1,012.1 “The next stage in the process of understanding customer needs is customer journey analytics, which will utilize automation to analyze the massive amounts of customer data in contact centers in order to identify any impediments to an optimized customer experience.” .

Consulting 48

Consulting Consulting Marketing Contact Center 48

Connecting the Dots

APRIL 3, 2024

when customers change, upgrade, or acquire new offerings; when customers are inherited as part of a merger or acquisition; when customer turnover at a B2B complex results in new users or buyers; when voice of the customer feedback suggests that selected aspects of the experience are creating unusually high levels of complaints).

Education 62

Education B2B Sales Surveys 62