Call Design

SEPTEMBER 21, 2021

Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.

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Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Fonolo

DECEMBER 12, 2018

2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. What’s Inside: Gamification in the Contact Center. Customer experience matters, a lot. This in turn can transform your business. That’s a prediction we are happy to bet on.

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Gamification Airlines Contact Center B2B 116

Call Design

MAY 24, 2022

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits.

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Gamification Coaching Enterprise Feedback 78

Noble Systems

OCTOBER 11, 2018

The newest generation in the workforce is Gen Z , those born between 1997 and 2010. Gamification is a powerful solution that should be included. What is Gamification? Gamification does this by awarding points, posing challenges and providing leaderboards to indicate achievement and develop a healthy spirit of competition.

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Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits.

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NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Gamification is one key way to do so. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

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