DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report
DMG Consulting
DECEMBER 7, 2020
Quality management (QM) and analytics-enabled quality management (AQM) can identify training and coaching opportunities, and mobile-enabled workforce management (WFM) solutions help keep track of employees and allow agents to adjust their working hours, regardless of where they are located.
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