Remove 2010 Remove Metrics Remove Schedule adherence
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How To Use Gamification To Improve CX In Your Contact Centre

Call Design

Gamification allows you to manage metrics during the training process, enabling managers to understand the strengths and weaknesses of agents in a quantifiable manner. Metrics include: • First call resolution. Schedule adherence. Average speed to answer. Average handle time. Average after work time.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Therefore, FCR becomes a crucial metric for customer relationship management. Let’s get started!