Steve DiGioia

JUNE 20, 2016

Employee morale is at an all-time low. Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. The median weekly income in 2010 constant dollars only increased from 675 to 747 U.S. Is that the reason for poor employee morale? True or not, it is a fact of business.

Morale 167

Morale Employee engagement Surveys Management 167

Momentum Telecom

MARCH 30, 2020

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. There’s also been sharp growth in remote work over the past decade.

Abandon Call 97

Abandon Call Morale Government Analytics 97

ClearAction

DECEMBER 14, 2017

Internal branding has various meanings, such as becoming employer of choice, communicating the company’s marketing programs to employees, emphasizing core values, engaging employees for high morale and productivity, or aligning internal behaviors with what’s promised to customers. (By Your reaction to such a message may be “ouch!”

Customer centricity 59

Customer centricity Morale Advertising Surveys 59

Noble Systems

OCTOBER 11, 2018

They are optimists, great multi-taskers and value personal growth. The next group, Millennials, born between 1981 and 1996, value achievement, extreme fun, personal attention and high morals. The newest generation in the workforce is Gen Z , those born between 1997 and 2010. They are ambitious, but lack focus.

Gamification 74

Gamification Employee engagement Call Center Morale 74

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Denise Lee Yohn. Customer Service Leaders: Marsha Collier.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

OCTOBER 7, 2019

According to the UK’s Aviation Regulator, the Civil Aviation Authority (CAA), growth in air travel across UK airports between 2010 and 2017 was 19%. But it’s more than just a moral imperative; it also is a logical move for us which strengthens our team. This includes the top 30 airports within the USA and 15 airports within the UK.

Customer Service 40

Customer Service Morale Government Banking 40

LiveChat

APRIL 19, 2016

All this started back in 2010, when an immense ash cloud from an Icelandic volcano put a stop to air traffic in Europe. Two training sessions every year should dramatically improve the quality of your customer service and the morale of your employees.

Best practices 50

Best practices Customer Service Airlines Feedback 50